Privacy Policy

1. Who We Are

Our website address is: https://eleshopdirect.com. We are an online retailer dedicated to providing high-quality electronics and smart gadgets to customers worldwide. We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

2. What Personal Data We Collect and Why

Checkout & Orders When you purchase from our store, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We use this information to:

  • Process your order and send you tracking information.

  • Respond to your requests, including refunds and complaints.

  • Process payments and prevent fraud.

  • Calculate taxes and shipping rates for your location.

Cookies We use cookies to keep track of cart contents while you’re browsing our site. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Comments & Reviews When visitors leave comments or product reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

3. Who We Share Your Data With

We do not sell your personal data to third parties. However, we share information with essential third parties who help us provide our orders and store services to you:

  • Payment Gateways: We accept payments through PayPal and credit card processors (e.g., Stripe). When processing payments, some of your data will be passed to these providers, including information required to process or support the payment, such as the purchase total and billing information.

  • Shipping Providers: We share your name, shipping address, and phone number with courier services (such as DHL, FedEx, UPS) to ensure your package is delivered successfully.

4. How Long We Retain Your Data

  • Order Information: We keep order information (billing/shipping addresses) for tax and accounting purposes for a period of 5 years (or as required by law).

  • Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

     

5. What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: support@eleshopdirect.com